Our guarantee to you
We want you to be confident in your purchase. That's why every Bontrager product we offer comes with the backing of our 30-Day Unconditional Guarantee. In addition we also offer some of the best replacement and loyalty programs in the industry. So read on to learn more and shop with confidence knowing we've got your head and your back.
Crash Replacement Guarantee
With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact Ride Plus with the crashed helmet, original sales receipt, details of the incident, and a return address for your replacement.
30-Day Unconditional Guarantee
If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.
This guarantee includes Bontrager aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.
Carbon Care Wheel Loyalty Program
If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases.
Bontrager Women's Saddle Exchange
Our Awesome Products for Everyone initiative was created to offer more high-end options to more riders of all genders. In order to make sure that you get the best fit possible, we are offering a Bontrager Women’s saddle swap on the brand new Domane carbon and new Fuel EX platforms.
At the time of purchase, if you find that you need an alternate saddle, Ride Plus is authorized to exchange the stock saddle for a comparable Bontrager Women’s saddle at no charge to you.
More Awesome – saddle time!
Bontrager stands behind their products and want you to be confident in your purchase. That's why they offer a limited warranty that covers defects in workmanship and materials for Bontrager and Trek branded products.
Warranty covers only Bontrager and Trek products. Any products not explicitly outlined here are omitted.
First Things First
Contact Ride Plus to initiate a warranty claim. Proof of purchase is required.
Bontrager wheels with carbon rims
This Warranty Does Not Cover
- Normal wear and tear
- Improper assembly
- Improper maintenance
- Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
- Damage or failure due to accident, misuse, abuse, or neglect
- Labor charges for part replacement or changeover
- Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
This warranty applies to:
• Parts and accessories purchased after August 1, 2019.
Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.