GU Energy Labs strive for 100% satisfaction with all GU Energy products. If you are unhappy with any unopened item you purchased from Ride Plus, or if an item has passed its best-by date, you may return it for a replacement or credit.
Contact us by Email to start the return process and receive your RA number
Below is the required info in your email:
Package product(s) you wish to return suitably for transit and clearly print the RA number on the outside
Return product(s) by the courier or method of your choice, and at your expense, to the address advised on your RA number
Ride Plus team will review and process. At that time, a credit or voucher will be issed to you for the full value of the products.
** Return processing time should be expected to take 10-14 business days.
- Ensure that the products you return are unopened, in their original packaging and accompanied by their proof of purchase.
- All shipping charges are non-refundable.
- In the unlikely event that a return is deemed unauthorised, and a voucher or credit is not applied, your products will be returned to you at your expense.
- If realizing any manufacturing faults or having any queries, please contact us within 48h of successful receipt of order